About RIA
Contact the Institute
Where the office is, when it is open, and the fastest route to the person who can answer your question.
Visit the office
9th floor, Ecobank Building, KN 3 Ave, Nyarugenge, Kigali, Rwanda.
Call us
+250 788 300 000 — Monday to Friday during office hours.
Email us
info@ria.rw
Opening hours
Monday to Friday, 08:00 to 17:00. Closed on public holidays.
Who to contact
| Subject | Telephone | Reply within | |
|---|---|---|---|
| Registration, licensing and your own record | registration@ria.rw | +250 788 300 001 | 3 working days |
| Payments, invoices and receipts | finance@ria.rw | +250 788 300 002 | 3 working days |
| CPD, events and training | cpd@ria.rw | +250 788 300 003 | 5 working days |
| A complaint about a member | complaints@ria.rw | — | 10 working days |
| Someone practising without registration | compliance@ria.rw | — | 10 working days |
| Press and media | media@ria.rw | +250 788 300 004 | 1 working day |
| Partnerships and sponsorship | partnerships@ria.rw | — | 10 working days |
| Anything else | info@ria.rw | +250 788 300 000 | 5 working days |
Send a message
Getting here
The Ecobank Building is in the city centre on KN 3 Ave, Nyarugenge, Kigali.
Reporting unregistered practice
Do not use this form. Use the report form, which can be submitted anonymously.
Frequently asked questions
I sent an email and had no reply.
Check you used the right address in the routing table — the general address is the slowest route for anything specific. If the stated response time has passed, telephone the number for that subject.
Can I visit without an appointment?
The front desk handles document collection and payments during office hours without an appointment. Meetings with the registrar or the secretariat should be booked in advance by email.
Who do I ask about my own registration?
Contact Registration and licensing. Have your registration number ready — it speeds every enquiry up.
How do I report someone practising without registration?
Use the dedicated report form rather than this page: it captures the details the compliance team needs, and it can be submitted without giving your name.